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Delivery and Shipping

Shipping is Calculated based on the number or packages and overall volume and weight. We endeavour to provide a flat rate regardless of geographical location in Australia mainland where possible. Pick up from the ESA warehouse (Sydney) is possible for many items, free of charge and needs to be pre-arranged in all circumstances.

Goods in Stock are dispatched within 5 working days and shipping can take an additional 3-7 working days depending on location. If an item is out of stock, or if it a special order item, lead times of up to approx. 13 weeks will apply. We will notify you by email if this is the case, within 3 working days of your order, with an ETA for delivery.

4.1 Unless otherwise agreed with the customer, delivery of the goods shall be made by courier to the delivery address provided by the customer. ESA uses a variety of courier companies to deliver the most economical delivery options.

4.1.1 The delivery of the items purchased by the customer takes place in the case of a payment by bank transfer or eWay within seven working days after receipt of payment, unless in connection with the article offer a longer delivery time is explicitly indicated. Longer delivery may occur in case items purchased are not in stock or are available via special order.

4.2.1 The risk of accidental loss and accidental deterioration of the sold item is transferred to deliveries to entrepreneurs with the transfer to them or a person entitled to receive, in the case of dispatch sale already with the delivery of the goods to a suitable transport person.

4.2.2 For deliveries to consumers, the risk of accidental loss and accidental deterioration of the goods sold always passes to the consumer upon transfer of the goods to the consumer. 

4.2.3 With regard to the assumption of risk, it is the same for the transfer if the customer is in default of acceptance.

4.3 Transit insurance is available through the individual courier company and is sold under their standard terms and conditions. If the consumer would like transit insurance, they need to contact ESA prior to shipment for us to obtain a quote. 

Refund Policy

This Refund Policy is applicable to purchases made from Ergonomic Solutions Australia via the website only.

Change of Mind

Ergonomic Solutions Australia does not normally offer a refund where you have simply changed your mind or made a wrong selection.  We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. In case of a change of mind request, please contact us to discuss further.

Goods Damaged in Transit

If any goods arrive damaged, please contact us immediately to let us know. We will only accept notifications of goods damaged in transit within 24 hours of delivery. All goods that are shipped via courier, are done so with transit insurance.

Ergonomic Solutions Australia will inform you of the procedure in which to make a claim, and what supporting information may be required to process the claim. Ergonomic Solutions Australia does not accept any liability against transit damage, and replacement goods can only be provided once your claim has been accepted by the courier company.   

Consumer Guarantees

Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  1. Acceptable quality.
  2. Fit for a particular purpose
  3. Match description
  4. Match the sample or demonstration model
  5. Express warranties will be honoured
  6. Spare parts and repair facilities will be available for a reasonable time after purchase
  7. Title to the goods
  8. Undisturbed possession of the goods
  9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit


Once a refund has been accepted by Ergonomic Solutions Australia, the refund will normally be processed within 3 days. Refunds can only be made via the same payment method as the original method of payment.